Shipping policy

 

Order Processing

  • Processing Time: All orders are processed within 2-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
  • Order Verification: We reserve the right to verify orders to ensure accuracy and to prevent fraud. In the event that we require additional information, we will contact you directly.

Shipping Rates and Delivery Estimates

  • Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout.
  • Delivery Estimates:
    • Domestic Shipping: 3-7 business days.
    • International Shipping: 7-21 business days, depending on the destination and customs processing.

Please note that delivery times are estimates and not guaranteed. Delays may occur due to unforeseen circumstances such as weather conditions, customs processing, or other factors beyond our control.

Shipping Methods

We offer various shipping options to meet your needs. The available options will be displayed during the checkout process.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this number to track your order on the carrier’s website.

Shipping Restrictions

  • Domestic: We ship to all states within the United States.
  • International: We ship worldwide; however, certain items may be restricted in some countries. Please ensure that the items you order comply with your country’s import regulations.

Customs, Duties, and Taxes

Méav Music is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Lost or Damaged Packages

  • Lost Packages: If your package is lost in transit, please contact us at [customer support email] so we can assist you in filing a claim with the carrier.
  • Damaged Packages: If your order arrives damaged, please email us immediately at [customer support email] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Incorrect Address

If you provide an incorrect shipping address and the order is returned to us, we will contact you for an updated address. You will be responsible for the additional shipping costs to resend the order.

Contact Us

If you have any questions or concerns about your order, please contact our customer service team at office@meav.com.

Thank you for supporting Méav and her music!